Shipping Policy

1. Introduction

At The Vaault of Scents, we are committed to delivering your perfumes safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.

2. Shipping Locations

We currently ship only within India.

3. Order Processing Time

• Orders are processed and dispatched within 24–48 business hours after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

4. Delivery Timeline

• Estimated delivery time is 3–7 business days from the date of dispatch.
• Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen circumstances.

5. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before payment.
• Any promotional free-shipping offers will be communicated on the website.

6. Courier Partners

We work with trusted third-party courier and logistics partners to ensure safe and timely delivery of your orders.

7. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS, allowing you to monitor the delivery status.

8. Delivery Issues

If a package is delayed, lost, or damaged during transit, please contact our customer support within 48 hours of the expected delivery date for assistance.

9. Incorrect Address

• Customers are responsible for providing accurate shipping information at checkout.
• The Vaault of Scents shall not be responsible for delays or non-delivery due to incorrect or incomplete address details.

10. Undelivered or Returned Shipments

If an order is returned to us due to unsuccessful delivery attempts or refusal by the customer, re-shipping charges may apply.